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Investing in staff training or other learning opportunities has the obvious benefit of advancing skills and knowledge. What isn’t so obvious is all the other results and opportunities that come through staff investment. Let’s explore the benefits of creating learning opportunities for your staff as well as some ideas of how to go about providing that added training.

WHY you should invest in your staff:

1. Improved Patient Experience: A well-trained and skilled staff can supply better patient experiences and superior care. This often will lead to higher patient loyalty and patient satisfaction. Patients are much more likely to return to a clinic they trust and where they feel comfortable and well-cared for.
2. Increased Efficiency & Productivity: Investing in staff training can improve the efficiency of your clinic. Staff who are professionally trained in patient management and administrative tasks can help streamline your operations and reduce the time it takes to complete certain tasks. More time allows for more to get done.
3. Increased Revenue: When patients are satisfied with their care, they are more likely to refer all their family and friends to you and your clinic. The new customer base is sure to add to your bottom line.
4. Staff Retention & Satisfaction: Investing in your staff can help improve staff retention rates. Employees who feel valued and appreciated are more likely to stay with a company long-term, reducing the cost and time associated with recruiting and training new staff. Investing in staff creates job satisfaction and empowers your entire team to become recruiters. Happy employees tell happy stories and attract other employees.
5. Competitive advantage: Investing in additional training can give you or your staff a competitive advantage in the job market or within the industry. It can help you stay up-to-date with the latest industry trends and best practices, and demonstrate your commitment to ongoing professional development.
6. Enhanced innovation: Additional training can help employees develop new ideas and innovative solutions to problems, leading to improved processes and products. Be sure to empower your staff to share ideas.
7. Improved teamwork: Additional training in communication and teamwork can help employees work more effectively together, resulting in improved collaboration and productivity.

HOW to invest in your staff:

1. Training and Development: Investing in staff training and development helps them to grow professionally and improve their skills, which will in turn benefit the organization.
2. Mentorship: Assigning a mentor to a staff member can help them to learn from an experienced professional within the organization. Encourage additional professional mentors outside of your clinic to gain experience and perspective.
3. Communication and Feedback: Regular feedback sessions can help to identify areas for improvement and encourage staff to strive for excellence. Invite and encourage open dialogue which can build trust and assure everyone is working towards a common goal.
4. Career Progression: Creating opportunities for staff to advance within the organization can help with retention and create a culture of growth and advancement.
5. Work-Life Balance: Ensuring a healthy work-life balance can improve staff morale, increase productivity, and help with stress reduction.
6. Recognition and Rewards: Recognizing and rewarding staff for their hard work and achievements can boost morale and create a positive work environment. Genuine appreciation matters.

Investing in your staff is exactly what it sounds like, it takes the investment of time and/or money. While that type of investment can be a little scary, the return on investment will pay for itself and in most cases, it ultimately results in much remarkable success both for the clinic as well as the staff. While making your staff investment plans don’t forget to include yourself in the growth journey!

Money Tree Billing is a chiropractic billing company who removes the distraction of billing from your office so you can focus on changing lives through chiropractic care. Money Tree Billing offers complete billing cycle management through a dedicated and seamless billing process. We empower you and your team with support beyond just billing. Focus on your practice and your passion and we’ll focus on getting you paid. We GUARANTEE our work. Money Tree Billing guarantees if your insurance claim goes unpaid due to our error, that we will credit you the amount you would have been paid on that claim. You won’t find another guarantee like it in the industry. To learn more about Money Tree Billing, and our one-of-a-kind guarantee, visit www.moneytreebilling.com,

When many chiropractors are asked about telehealth, they often can throw up their hands; chiropractic care is hands-on, so telehealth is not for me or our clinic. While telehealth can mean different things depending on who you talk to, the Mayo Clinic puts it nicely, “Telehealth is the use of digital information and communication technologies to access health care services remotely and manage your health care.” And while there are actual remote direct patient care services that a chiropractor can do remotely, patients and chiropractors alike will always prefer and demand direct contact with the patient. With that, telehealth is so much more than virtual visits, and if your clinic is not utilizing some form of telehealth, you are already falling behind.

Telehealth and the Patient Portal

One of the most popular uses of technology to communicate with your patients is an online Patient Portal. Patient Portals have been shown to increase patient engagement, and dedication, to their clinic and their overall treatment plan. While patient portals offer countless possibilities, some of the most popular uses of the portal are:

• Ability to communicate directly with your care provider – Patients now expect to be able to get messages directly to their providers. This ability gives the patient the comfort and confidence that they are important and heard.
• Appointment management – Giving your patients the ability to create or cancel appointments online is a fantastic way to engage the patient as well as alleviate some of the incoming phone calls. This feature also allows the patient to view their appointment times, reducing the risk of missed appointments.
  • Check-In online – Some patient portal options allow patients to do a pre-check-in online. This is a helpful tool for staff, but also to prompt the patient to be sure they have all the necessary information you will need.
  • Text options – Text messages are the hottest trend in reaching your patients for appointment reminders and confirmations. This will absolutely reduce missed appointments.
• Refill prescriptions – Your patients can send in refill requests for any prescriptions with ease.
• Bill paying – Many software options offer a “soft” reminder on their portal software for unpaid balances, oftentimes this reminder is the first thing the patient sees when they login. Online payment is necessary for your clinic’s success in collections.
• Receiving test results – Patients can quickly and easily review test results, and doctors and/or staff can add valuable information to those results, so they are not misunderstood.
• Complete forms – Keep patient information up to date by allowing them to fill out forms directly in your portal for health information, medications, etc.
• Referral requests – If you work at all with referrals, the patient can request a referral without calling in.

Telehealth and the Virtual Visit

It is hard to imagine virtual visits with chiropractic care since it is a hands-on type of treatment. Virtual visits are now a permanent part of the healthcare model and a viable way to provide treatment to your patients.

A few virtual visit ideas:

• Check-Ins
• Nutrition coaching
• Stress management
• Sleep coaching
• Ergonomic best practices
• Exercise – physical therapy exercises
• Yoga
• Life or sleep coaching
• Organic pain relief

Telehealth is truly something all chiropractors and clinics should look at to stay in touch with their patients and stay in step with their peers. You can implement all the suggestions here, or cherry pick what would work best for your clinic. Staying in touch with your patients through telehealth is a terrific way to create a well curated journey for your patients.

Don’t navigate telehealth billing alone! Money Tree Billing is a chiropractic billing company who removes the distraction of billing from your office so you can focus on changing lives through chiropractic care. Money Tree Billing offers complete billing cycle management through a dedicated and seamless billing process. We empower you and your team with support beyond just billing. Focus on your practice and your passion and we’ll focus on getting you paid. We GUARANTEE our work. Money Tree Billing guarantees if your insurance claim goes unpaid due to our error, that we will credit you the amount you would have been paid on that claim. You won’t find another guarantee like it in the industry. To learn more about Money Tree Billing, and our one-of-a-kind guarantee, visit www.moneytreebilling.com.